FAQs

Products and Manufacturing

What is included in the sample pack?
In each sample pack is a complete set of burnable soy wax tealights, one in each of our available signature fragrances. Along with the tealights is a fragrance note card that highlights the notes of each scent and a coupon code for $10 off your next purchase once you find a few that you love.

What is in your candles?
Our candles are all hand-poured using 100% US-sourced soy wax. We use 100%, lead-free cotton wicks and our fragrances are a proprietary blend of essential and fragrance oils. Our products are 100% phthalate and paraben free and are created and tested with the utmost care.

Orders and Tracking

Will I receive a tracking number? 
All orders placed in the U.S. and Canada will receive tracking, it will automatically be sent to the email provided at checkout.

What is your shipping policy?

Redwood & Co. makes every effort to ship your order in a timely manner. We generally ship orders within 2-4 business days but at peak times (holidays, sales, etc.) this may take longer. Items ship via USPS, UPS, or FedEx and typically arrive within 2-5 business days, though the actual transit time may vary and is out of our control. We are a small family-owned business and sincerely appreciate your patience with any delays! 

Please note: USPS has been experiencing significant delays recently across the country. We strongly encourage you to choose UPS services at checkout. 

If you have a rush order, please contact us via email at hello@redwoodand.co to notify us. We can not guarantee a rush order will be accepted, but we will make every effort to get you your order as soon as possible.

How can I pay?
We currently accept Paypal, Afterpay, and Credit/Debit card payments. 

Do you offer returns/refunds?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. All items from our SALE section are final sale and not eligible for returns. To begin a return, please contact us at hello@redwoodand.co so we can provide you with the return shipping address and confirm that your purchase is eligible for a return/refund. Please see our full refund policy for more details: https://shopredwoodandco.com/policies/refund-policy

Can I cancel my order?
All orders are shipped out as quickly as possible, but if you are able to get in contact with us before your order is shipped, then we can cancel it. We cannot guarantee any cancellations.

What should I do if I think my order is lost? 
If you believe the shipping carrier has lost your item, you must contact the carrier before contacting us. Once a package has left our facility we are unable to provide any information about its whereabouts.